Returns and refunds

Eligibility for Returns 

We accept returns within 14 days of delivery. To be eligible, the item must be unused, in its original packaging, and in the same condition as received. 

Non-Returnable Items 

·        Custom or personalized frames and artwork 

·        Gift cards 

·        Final sale items 

Damaged or Defective Items 

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We will either replace the item at no cost or issue a full refund. 

Return Process 

To request a return, please contact our customer service at [your email/contact]. Once approved, you will receive detailed return instructions. 

Return Shipping Costs 

·        Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or damaged item). 

·        We recommend using a trackable shipping service for all returns. 

Refunds 

Once your returned item is received and inspected, we will notify you by email. 

·        Approved refunds will be issued to your original method of payment within 5–10 business days. 

·        Shipping fees are non-refundable, except in cases of damaged or incorrect items. 

Exchanges 

We do not offer direct exchanges. If you would like a different product, please return the eligible item and place a new order.