Returns and Refunds Policy
Last updated: August 2026
At Parole Decor, we want you to shop with confidence. Your satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.
Return Eligibility
You may return eligible items within 30 days of receiving your order.
To qualify for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase (order number or receipt) is required.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged, defective, or incorrect:
- Personalized or custom-made products
- Gift cards
- Clearance or final sale items
Packaging
Every order from Parole Decor is carefully packaged to help ensure it arrives safely and in excellent condition.
Our framed artwork, bookmarks, and other products are protected with appropriate packaging materials to minimize the risk of damage during shipping.
When your order arrives, we recommend that you:
- Inspect the package upon delivery.
- If the package appears visibly damaged, take clear photos before opening it whenever possible.
- Carefully unpack the contents and inspect each item.
- Contact us within 7 days if you discover any damage or shipping-related issues.
If your item was damaged during transit, please email support@paroledecor.ca with:
- Your order number
- Photos of the damaged item
- Photos of the packaging (including the shipping label if possible)
- A brief description of the damage
We will review your request promptly and work with you to provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Photos of the product
- Photos of the packaging
After reviewing your request, we will gladly provide a replacement or issue a refund when appropriate.
How to Request a Return
To start a return, please contact us at:
Email: support@paroledecor.ca
Please include:
- Your order number
- The item(s) you wish to return
- The reason for your return
Once your request has been approved, we will provide return instructions.
Please do not send products back without contacting us first.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged.
- The item is defective.
- We shipped the wrong product.
Original shipping charges are non-refundable unless the error was ours.
For your protection, we recommend using a trackable shipping service or purchasing shipping insurance for higher-value items. We cannot guarantee that we will receive your returned item.
Refunds
Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund.
If your return is approved:
- Your refund will be issued to your original payment method.
- Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
- Original shipping charges are non-refundable unless the return is the result of our error.
If your refund has not appeared after this period, please contact your bank or credit card provider before reaching out to us.
Exchanges
We replace items only if they are damaged, defective, or incorrect.
If you need an exchange, please contact us at:
info@paroledecor.ca
Order Cancellations
If your order has not yet been processed or shipped, we may be able to cancel it.
Please contact us as soon as possible at:
info@paroledecor.ca
If your order has already shipped, it must follow the return process described above
Questions?
If you have any questions about our Returns & Refunds Policy, please contact us.
Parole Decor
📧 info@paroledecor.ca
We are committed to providing products that inspire faith and encourage our customers. Thank you for choosing Parole Decor.